Customer Support Call
Customer Support Callback
Setting: Uber support (Hyderabad / Telangana).
In English: Customer Support Callback. A Lighted Tales original Telugu horror story, written in Romanized Telugu (Tenglish) with Telangana dialect.
Customer Support Callback
2025 November 30 sunday raathri 11:50 PM ki Hyderabad lo light fog, OMR Cyber Towers pakkana commute volume zero. Naa office friend Saanvi Iyengar (Post 175 lo character, naa Karimnagar Aravind aame husband, naa connection close) aame Madhapur weekly grocery trip nundi Banjara Hills aame newly-shifted apartment ki Uber tisukoni return. Aame wallet — leather brown, aame husband 2024 anniversary gift, aame ID cards, ₹4,200 cash, aame retired father pension card — aatani standard contents tho. Aame cab nundi step pettinaaka aatani wallet aatani back seat lo missing ainadham aame realize chesindhi 11:55 PM ki aame flat door daggara.
Saanvi Uber app open chesi "Help" > "Lost Item" category. Standard form fill — wallet description, leather brown, contents listed. Form submit. Confirmation pop-up — "Your case ID: LI-9847-2025-11-30. Our customer support will contact you within 24 hours via callback. You can also message your driver directly through chat."
Aame driver ki direct chat "Hi, naa back seat lo wallet leave chesinanu. Naa aatani naa kosam preserve cheyali, naa fare double pay chestha next morning ki return delivery". Driver okay ga read receipt, kaani reply lekkadu 30 minutes daka.
Aame okay ga, sleep ki velli, aame phone bedside table. Aame nidra 12:30 ki.
3:00 AM ki aame phone okka chinna ringtone tho woke up ainde. Aame eyes okka chinna squint, screen check — Incoming: +91 80 4847 1929 (Uber Customer Support). Aame heart lo "oh, fast callback, naa wallet" ane okay ga, aame answered.
[AUTOMATED VOICE] "Hello, this is Uber automated customer support. We are calling regarding your lost item case LI-9847-2025-11-30. Are you Saanvi Iyengar?"
Saanvi: "Yes, naa Saanvi."
[AUTOMATED VOICE] "Thank you. We have located your wallet. The driver Saanvi Iyengar has agreed to return it to your address tomorrow morning at 7 AM. Do you confirm this arrangement?"
Aame okka second silent. Aame eyes lo lock. Driver name aame Uber ride driver — aame aame aame check chesindhi pre-sleep, aatani name "Manjunath", age 42, rating 4.5. Aatani Uber automated support voice — "the driver Saanvi Iyengar". Aame name driver position ki ne ne ne ne ne ne ne ne ne ne ne ne ne ne ne ne mapping.
Saanvi: "Excuse me, repeat ki driver name?"
[AUTOMATED VOICE] "The driver Saanvi Iyengar has agreed to return your wallet. Do you confirm this arrangement?"
Aame stomach lo cool sweat. Aame heart rate accelerated.
Saanvi: "Naa Uber driver name Manjunath. Saanvi Iyengar, adhi naa name. Aatani driver position ki ne ne ne ne ne mapping. Naa Uber ID details verify cheyali."
[AUTOMATED VOICE] "I understand. Let me re-check our records. Please hold."
Aame phone okka 8 seconds silence ainde. Tarwata —
[AUTOMATED VOICE] "Saanvi, our records show that the driver name and the passenger name are both Saanvi Iyengar. The wallet is in transit. The driver Saanvi Iyengar will arrive at your location at 7 AM. Please confirm or the case will be auto-closed."
→ Idey theme lo inka oka katha: Map Road Thappundindi
Aame phone tho aame eyes lo lock. Aame brain ki signals — "adhi okay kaadhu, adhi phishing maybe, adhi scam". Aame Uber official customer support number — aame app lo "Help & Support" section nundi check ki. Aame phone tho "Hold on, naa app verify cheyali" ane.
[AUTOMATED VOICE] "Saanvi, please confirm. The driver Saanvi Iyengar is waiting for your confirmation. The driver Saanvi Iyengar wants to return your wallet."
Aatani voice okay ga ne ne, kaani okka chinna pressure tho. Aame phone disconnected.
Aame Uber app "Help & Support" section ki velli, "Contact us" ki tap. Phone number visible "+91 80 4847 1929 (24x7 Customer Support)". Aame received call number tho match. Adhi okay ga ne ne — Uber official number tho call vacchindi.
Kaani driver name "Saanvi Iyengar" — aame name driver position ki mapping standard Uber records lo zero-probability scenario. Standard ga driver record passenger record separate ga, name fields different ga. Aatani mapping — okay ga ne ne ne, aatani phishing ki kuda doable kaadu (phisher generic name use chestha).
Aame call disconnected ainaaka, aame phone ki SMS okkati vacchindi —
Uber Support: We attempted to call you regarding case LI-9847. Please confirm your wallet return arrangement. Reply CONFIRM or DECLINE.
Aame okka second freeze. Aame DECLINE reply panpindhi.
Uber Support: Thank you. Your case LI-9847 has been auto-closed. The wallet will not be returned. Please contact your driver directly via chat for further arrangements.
Saanvi naa daggara 3:18 AM ki DM —
Saanvi: Sai anna, naa Uber automated support call vacchindhi 3 AM ki, naa wallet return ki, kaani aame driver name ane naa Saanvi Iyengar ane chepthe — naa name driver position ki ne ne ne ne. Naa scared, naa DECLINE chesinanu, case closed ainde. Naa DM ne ki, naa peace ki naa.
Naa eyes okka chinna squint tho phone check chesinanu (naa weekend Saturday ki 3 AM weekend nidra break). Naa reply —
Sai: Saanvi, ne nuvvu correct ga DECLINE chesinaaru. Aatani okka phishing scam, aatani standard Uber-impersonation pattern. Naa weekday morning ki naa colleague Uber side ki real case verify cheyali.
Saanvi: Sai anna, kaani aatani caller number Uber official tho match. Aatani genuine Uber call ga ne ne ne ne ne, kaani driver name field replaced naadhi name tho. Aatani okka system glitch ena lekapote phisher Uber number spoof chestha?
Naa silent ga.
Monday morning naa Uber colleague friend ki aame case verify ki request panpinanu. Aame backend trace tho —
Sai, Saanvi case LI-9847-2025-11-30 — aatani submitted okay, valid ride to Madhapur November 30 evening, driver Manjunath G., ID 5618742, vehicle Hyundai Aura. Wallet aatani driver back seat lo found 12:08 AM Sunday morning, aatani turned in Uber Hub Madhapur at 1:30 AM (post-shift end). Naa case open ga, support callback scheduled for Sunday 9 AM (standard business hours). Sai, aatani 3 AM ki call vacchindi ane aame report — aatani naadhi support log lo zero entries. Naa Uber outbound call records 3 AM ki ki Saanvi number ki — zero entries. Aatani number +91 80 4847 1929 — Uber official Bengaluru helpline, kaani aatani inbound calls 24x7 maatrame, outbound calls business hours only (8 AM ki 8 PM). 3 AM ki Uber outbound call — backend ki path lekkadu. Sai, aatani driver name field replacement — backend ki impossible. Standard automated voice message templates {driver_name} placeholder tho rendered, aatani field driver record nundi pulled. Aatani Saanvi name field ki render — aatani template generation lo zero-probability scenario. Naadhi conclusion — aame call source unverified, aatani Uber-genuine ki kaadhu. Phisher Uber number spoof chesi callback ki — aatani 2024-2025 ki Hyderabad ride-share fraud Telangana Cyber Crime Police complaint records lo well-documented. Aatani phisher victim wallet info collect chesi, fake delivery scam ki lure ki. Naa Saanvi DECLINE chesinaaru — adhi correct response. Naa wallet okay ga, Hub Madhapur lo, naa aame Sunday morning regular pickup ki path lekkadu. Naa aame ki aame standard pickup at 9 AM Sunday confirm chestha.
Naa Saanvi ki forwarded.
Saanvi: "Sai anna, naa thanks. Naa wallet safe ga, naa Sunday morning pickup. Kaani naa heart lo driver name = Saanvi Iyengar ane mapping naa scared ga. Naa name driver position ki, adhi ela?"
Saanvi Sunday afternoon Uber Hub Madhapur ki velli, aame wallet aatani staff nundi okay ga collected. Driver Manjunath G. — Hub staff cheppindhi "naa November 30 raathri shift end ki naa back seat clean ki, naa wallet found, naa Hub ki direct turn-in chesinanu, professional protocol prakaaram". Aatani okay ga ne ne, aatani polite. Aatani ne aame story share —
Saanvi: "Manjunath gaaru, ne ki okka thing cheppali. Naa raathri 3 AM ki Uber automated support call vacchindi, aame 'driver Saanvi Iyengar' ane chepthe. Aame okay phishing ainade. Kaani naadhi heart lo aame mapping, naa name driver position ki, adhi naa ki disturbing."
Manjunath okka second silent. Tarwata —
→ Pakkana ee story kuda chadavandi: Surge 13x
Manjunath: "Madam, naa eppudo eppudo aatani phishing reports vinaledhu naa driver community lo. Phishers Uber data leaks tho passenger names access ki, aatani phone number ki callback scam ki. Kaani okka thing, aatani 'Saanvi Iyengar' ane name driver position ki, naa community lo aatani specific phishing pattern lekkadu. Phishers usually fake names use ki, 'driver Rajesh Kumar' type generic. Mee name driver position ki mapping, adhi unusual."
Aame okay ga ne ne. Aame return tho aame Hyderabad Cyber Crime Police complaint file chesindhi "Uber phishing call, 3 AM, +91 80 4847 1929 spoofed, driver name field replaced with my own name". Aame standard ga complaint registered, aame daggara case-id, aatani investigate ki commitment.
Aame Banjara Hills flat ki return, aame phone screen midha aame heart lo aame thought stuck —
"Driver Saanvi Iyengar" — aatani phisher random ga aame name use chesinaaru, leka aatani specific ga aame name selected? Phishers generic names use ki standard. Specific selection ki aatani pre-research mandatory — aatani Saanvi data leak nundi access. Aatani case lo aame Uber data leak inka — aame full Uber account secure cheyali ane next step.
Aame Uber password change, 2FA enable, payment method ki credit-card ki shift, account secured.
Tarwata, aame heart lo deep silent thought —
"Naadhi name driver position ki — aatani scam ki kaadhu maybe. Aatani okka call. Naa life lo naa Karimnagar Aravind aame husband ki driving career help ki naadhi support promised 2024 lo, aame freelance consulting time naa aatani Uber driving ki shift ki considered ainde — naa support kaadhu 'aatani okay ga ne ne ne ne ne ne ne ne, kaani naadhi heart lo Uber driving aame standard ga not respected' ane vidham lo dismiss chesinanu naa heart lo. Aame okay ga ne ne ne, kaani aame Uber driving ki path skip ki naadhi influence undinde. Aame ipoptu Hyderabad IT job lo, naa heart lo guilt lekkalo. Kaani aatani 2024 lo naa support skip — adhi naadhi heart-truth lo path lekkapote, naa heart-truth ki break."
Aame heart lo aatani truth confront ainde. Aame Aravind ki Sunday raathri call —
Saanvi: "Aravind, naa ne ki okka thing cheppali. 2024 lo ne nuvvu Uber driving ki freelance time shift ki considered ainaapudu, naa aame ki 'lower-status' ane vidham lo discouraged chesinanu, naa support skip. Naadhi heart-truth tho ne ki ne ne ne ne ne ne ne ne ne face chesinaanu. Aatani naa late apology, naa naadhi heart lo guilt ainde."
Aravind okka second silent. Tarwata navvuthune —
Real-world context: Wikipedia — Creepypasta tradition
Aravind: "Saanvi, naa heart lo naa Uber driving consideration aatani 2024 lo passing thought maatrame. Naa final IT job okay ga ne ne ne ne ne, naa aatani okay ga, kaani naa heart lo ne support okay ga ne ne ne anipinchindhi appudu, 'Saanvi naa decisions ki vibrant ga support' ane okay ga. Naa eppudaina aatani guilt feel cheyaledhu. Naa naa apology ki request lekkadu, kaani ne ki naa naa heart-truth aame ki face chesinaaru, adhi naa ki gift."
Aame okay ga ne ne, naa heart light ga.
Author's note
Naa Sanjana ki naa career decisions ki naa support always strong ga, naa aame ki "Sai, naa heart lo ne nuvvu naa decisions ki vibrant ga support" ane okay ga ne ne ne ne ne ne ne ne ne ne ne ne ne ne ne ne. Naa heart lo small bias eppudaina dorukutha okay ga ne ne ne ne ne ne ne ne ne ne ne ne, naa aame face cheyali ane discipline. Naa aame ki ne ne ne ne ne ne "naa heart-truth tho ne ki ne ne ne face chesinaanu" ane aame periodic confession naa relationship lo regular practice.
Uber/Ola customer support phishing — Telangana Cyber Crime Police 2024 ki "ride-share-impersonation scam" ane category ki frequent reports — phishers Uber/Ola number spoof ki, aame caller name fake driver tho lure, aame OTP ki delivery confirmation request, aame OTP nundi UPI fraud. Aatani 2025 lo Hyderabad lo prevalent, naa office HR awareness emails frequent ga. Saanvi case lo aatani phishing-template anomaly — driver name = passenger name — adhi unusual variant, kaani genuine phishing ga ne ne ne. Aame DECLINE response, aame Cyber Crime complaint — correct steps.
Heart-truth — naadhi small biases naadhi life lo close people ki face cheyali ane discipline — adhi naa amma ki teach chesindi. Naadhi unspoken bias, "aatani career path naa lo lower", "aatani choice naa heart lo not respected" — aatani consequences relationship lo silent ga accumulate. Late ga ne ne ne ne ne ne ne ne, naa aame ki face cheyali ane practice — adhi peace path.
Mee daggara Uber/Ola customer support call eppudaina 3 AM ki vacchindhi? Aatani caller voice eppudaina suspicious ga? Comments lo cheppandi.
— Sai Kiran · Lighted Tales
© 2026 Sai Kiran Pandrala / Lighted Tales · https://teluguhorrorstories.blogspot.com
Original Telugu horror fiction. Folk-source material where referenced is public domain.
Modern characters, apartments, companies, and phone numbers are fictional.
Any resemblance to real persons, businesses, or events is coincidental.
Audio version: youtube.com/@Lightedtales
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